Refund Policy

Thank you for your purchase. We are committed to providing you with high-quality product and a transparent shopping experience.

Due to the nature of our business and the products we sell, all sales are considered final. We do not offer refunds or returns once a purchase is completed. This policy allows us to maintain fairness and manage our inventory effectively.

We want you to be satisfied with your order. If you receive a damaged or incorrect item, or if you have any questions about your purchase, please contact our customer service team immediately. We are happy to assist you by offering an exchange for a defective product or providing other support to address your concerns.

For any assistance, please reach out to us:

Replacement Policy

Damaged or Incorrect Items
If you received a damaged product, please contact us as soon as possible. We will arrange for a replacement at no additional cost to you once your claim is verified. To expedite the process, please provide your order number and include a clear photo of the damage or incorrect item in your communication.

General Replacement Eligibility
To be eligible for a replacement, please notify us within 30 days of receiving your order. Items must be in their original packaging and include proof of purchase.

Physical Books:

Must be reported as damaged or incorrect upon receipt.
Please provide photographic evidence of the issue.

Digital Products (e.g., Ebooks, Audiobooks):

If you experience issues accessing your digital product or receive a defective file, contact our support team for assistance. We may provide corrected files or ensure access to your purchase.

How to Request Support or a Replacement
To request a replacement or support, please follow these steps:

Contact Us: Send an email to our customer support team at redbirdssong25@gmail.com or use the contact form on our website.
Provide Details: Include your order number, the title of the book(s) in question, and a description (and, if possible, a photo) of the issue.
Await Instructions: Our team will review your request and provide next steps, which may include instructions for returning the original item if needed.

Non-Replaceable Items & Exceptions
Certain items are not eligible for replacement, including:

Issues reported more than 30 days after delivery.
Books that have been used or damaged after delivery.
Digital products that were successfully delivered and accessed without defect.
Gift cards.

By email: redbirdssong25@gmail.com
By visiting the contact page on our website.